General Questions

Below you’ll find our Most Frequently Asked Questions

To schedule an appointment or learn more about our services, you can connect with us by:

• Calling 214-592-7176
• Emailing us at Erica@fccafs.com
Contacting us through our website

People have many different motivations for coming to counseling. Some need to respond to unexpected changes in their lives, while others seek self-exploration and personal growth. Counseling can provide support, problem-solving skills, and enhanced coping for issues such as depression, anxiety, stress management, life transitions, relationship issues, grief, lack of confidence, etc. to name a few. Additionally, many people find counseling to be a tremendous asset to finding balance, coping with stressors, strengthening relationships, addressing family concerns, and turning adversity into opportunity.

The first session is a chance for your therapist to learn more about you or your child (if the child is the client) and the reason(s) for seeking counseling. Prior to the first session, you will be asked to complete some paperwork that will explain our practice policies, privacy policies, and intake paperwork so your therapist can learn more about you or your child. Your first session will last for 60 minutes giving you an opportunity to learn more about your therapist’s approach, the counseling process, and help ensure you feel comfortable with the therapist. If for whatever reason it is determined that your therapist is not the right fit, you will provided with other referrals as appropriate. During the initial session, you and your therapist will develop a plan for moving forward based on your goals.

Sessions are typically 50-55 minutes in length but can be scheduled for 90 minutes if needed. Weekly sessions are typically recommended at the start but alternative arrangements can be explored. If you are in crisis or in extreme distress, the frequency of sessions may be increased. While therapy results cannot be guaranteed, people who are willing to be active participants, both in and outside of their counseling sessions, tend to reach their goals faster.

Everyone’s circumstances are unique to them and the length of time counseling can take to allow you to accomplish your goals varies. While you are making a commitment to yourself when you start counseling, you are always in control of how long you want to continue counseling.

In general, the law protects the confidentiality of all communications between a client and their counselor. Information is not disclosed without written permission. However, there are a few exceptions to this rule including suspected child abuse, dependent adult, or elderly abuse. To learn more, please read about our Privacy Practices.

Full Circle Counseling and Family Services is currently “in-network” with certain Aetna PPO plans.

If we are not “in-network” with your provider, we will provide you with a monthly superbill containing all the necessary information so that you may submit it to your insurance provider for possible out-of-network benefits. To honor our commitment of providing high-quality services to all members of the community, we reserve a certain number of slots in our weekly calendar where we offer reduced-rate sessions.

If we are not “in-network” with your insurance provider and you plan to submit your monthly superbills to your insurance company, you may want to contact them and discuss your “out-of-network” benefits. This may assist you in receiving reimbursement from your insurance company in a more prompt manner. Some questions to ask your insurance company are:

• What are my out-of-network mental health benefits?
• What is my deductible and has it been met?
• How do I obtain reimbursement for therapy with an out-of-network provider?
• Is approval required from my primary care physician?

We accept cash, checks, or credit/debit card payment at the time of service. You may consider using medical spending accounts, HSA, or FSA accounts to pay for treatment.

Common Questions

Below you’ll find our Common Asked Questions.

Play therapy provides children with concrete ways to express and communicate feelings, experiences, thoughts, and concerns. Children have a hard time sitting in a big chair in an office and talking about what bothers them; it’s challenging for them to know the words to describe what they are thinking or feeling inside. Just as adults use words, children use their natural language of play to communicate and work through challenges. Through play therapy, children learn communication skills to help express their thoughts and feelings as well as coping skills to help them manage their own stress and feelings.

Play Therapy can help a child that has been having difficulties in their life, either socially, emotionally, or behaviorally. They may be worried, sad, withdrawn, or more aggressive and argumentative. We view behavior as a form of communication and any of these can be signs that your child is struggling and starting play therapy may be helpful for them.
According to the Association for Play Therapy, play therapy helps children:
• Develop more successful strategies to deal with difficulties
• Facilitate healing from stressful or traumatic experiences
• Express thoughts and feelings in healthier ways
• Develop respect and acceptance of self and others
• Learn new ways of thinking and behaving
• Have empathy and respect for thoughts and feelings of others
• Learn new social connection and relational skills with family

Play Therapy is not the same as playing. Play Therapy uses your child’s natural tendency to “play out” their feelings, worries, and life situations in the presence of a specially trained Play Therapist. The Play Therapist helps the child to feel accepted, understood, and gain a sense of control about difficult feelings or situations.

All children and their reasons for starting Play Therapy are unique. Just like adults in counseling, it is hard to predict how long your child will need Play Therapy. Some children may come a few times, others a few months, or even a year or more. Your child’s Play Therapist will be in communication with you regarding your child’s progress in the playroom and your report of their progress at home/ school. Parent involvement is key to your child’s growth and parent sessions will be scheduled to review progress and challenges.